Terms of Service

1. Service Description

PhysioSense, registered in Montenegro, is an educational reference platform for physiotherapy professionals and students. It provides access to systematic reviews, clinical protocols, and treatment guidelines.

Operator: Nikola Orlandic, Vladimira Rolovica 2a, Bar, Montenegro.

2. Medical Disclaimer

3. User Account

• You must provide accurate information during registration
• You are responsible for the security of your password
• You must not share your account with others
• Student pricing requires self-declaration of active student status. PhysioSense reserves the right to request proof of enrollment.

4. Subscription and Payment

• Free plan provides limited access (HomeSense module for 1 diagnosis)
• Paid subscriptions are processed via Paddle (Merchant of Record)
• Subscriptions auto-renew unless cancelled
• You can cancel at any time in Settings — access continues until end of billing period
• Early adopter prices remain locked while subscription is active

4a. Refund Policy

• We offer a 14-day money-back guarantee from the subscription start date
• To request a refund, contact support@physiosense.net within 14 days of payment
• Refunds are processed through Paddle (Merchant of Record) and typically take 5–10 business days
• Free tier: refund is not applicable
• After 14 days: you may cancel at any time with no further charges; access continues until the end of the billing period
• Refunds are issued to the original payment method via Paddle. PhysioSense does not process payments or refunds directly.

5. Acceptable Use

You must not:

• Use the platform for direct clinical decisions without professional assessment
• Copy or redistribute platform content without permission
• Attempt to access other users' data
• Use automated tools to scrape content
• Use the platform for commercial redistribution of extracted data
• Violate any applicable laws or regulations
• Create multiple accounts to abuse free tier or trial periods

6. Generated Reports

• You retain full rights to use your generated reports
• When you delete a report from your dashboard, it is removed from your view. Anonymized, non-identifiable data from reports may be retained for quality assurance and aggregate analytics purposes.
• Upon account deletion, all personally identifiable report data is permanently erased within 30 days

7. Intellectual Property

Platform content, including data aggregation, structure, and presentation, is protected by copyright. The PECS classification system is the property of PhysioSense. Original research papers and guidelines belong to their respective authors and publishers.

7b. Fair Use / Fair Dealing

PhysioSense extracts and presents brief quotations from published systematic reviews and clinical guidelines under the fair use doctrine (17 U.S.C. §107) and fair dealing provisions of applicable copyright law. Such use is transformative (reorganizing evidence by clinical role, phase, and context for educational purposes), limited in scope (brief protocol descriptions, not full articles), and non-competitive (does not replace the original sources). All quoted material is attributed to the original authors with PMID and page reference.

8. Data Accuracy & Verification

Every data point on the platform is linked to a PMID, source page, and quoted text from the PDF. PECS (PhysioSense Evidence Classification System) is a proprietary system that maps to but is not identical to the GRADE system. Extracted data may contain errors — always verify against the original source document.

9. Limitation of Liability

PhysioSense is provided "as is". We do not guarantee that information is complete, accurate, or up to date. We are not liable for any decisions made based on information on the platform.

10. Liability Cap

To the maximum extent permitted by applicable law, PhysioSense's total aggregate liability for any claims arising from or related to the use of the platform shall not exceed the total subscription fees actually paid by the user in the twelve (12) months immediately preceding the event giving rise to the claim. For free-tier users, maximum liability shall not exceed EUR 50.

11. Scope of Practice & Jurisdiction

Content on PhysioSense is filtered by your selected professional role, but scope of practice varies significantly across jurisdictions. Role selection is self-declared and not verified by PhysioSense. You are responsible for ensuring you have appropriate qualifications and licensure to use clinical information in your practice.

12. Termination

You may close your account at any time via Settings > Delete Account. We reserve the right to suspend or close accounts that violate these terms. Upon closure, your personal data is deleted in accordance with our Privacy Policy.

In the event of termination for violation of these terms, no refund will be issued for the remaining subscription period.

13. Governing Law

These terms shall be governed by and construed in accordance with the laws of Montenegro. Any disputes arising from the use of the platform shall be subject to the jurisdiction of the courts of Montenegro.

Nothing in these terms affects the statutory rights of consumers under applicable local law.

14. Contact

For questions about these terms, contact us at: support@physiosense.net

For technical support and refund requests: support@physiosense.net

Nikola Orlandic, Vladimira Rolovica 2a, Bar, Montenegro